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epson all-in-one cx6400

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Lorna on June 11, 2011
epson all-in-one cx6400

I am not a computer expert.

I need to use the scanner incorporated into this machine.

I have tried downloading drivers and scanning software. The printer part of it is working fine.

When I go to use Epson Scan there is an error message reading:

Epson Scan cannot be started.
Please use the troubleshooting assistant to solve the problem.
Do you want to start the troubleshooting assistant?

I dont understand this. Anyway, if anyone has any suggestions please?

The operating system is Windows XP 32-Bit Home Edition

Thanks.
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