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Problems with Sony CD-RW CRX215E5

Questions & Answers > PC Hardware
Scott on May 26, 2004
Problems with Sony CD-RW CRX215E5

It used to work just fine, but suddenly it neither reads nor writes CDs. I read something somewhere else about taking it out and messing with the heads or something... but I'm not sure, and I'd rather get some confirmation before I start messing with things I don't understand.

Thanks in advance.
Rand on May 26, 2004
RE: Problems with Sony CD-RW CRX215E5

when you look in the device manager does it have a red exclamation mark or a yellow question mark. Also, when you right click on it in the device manager list and choose properties does report an error or say that the device is working properly?
Tania Chase on June 9, 2004
RE: Problems with Sony CD-RW CRX215E5

My Sony CD-RW CRX215E5 also just quit on me a few days ago. I suspect the problem with mine is mechanical, as the drive always had a bit of "play" in the drive bay.

When it quit, I could jiggle the drive and sometimes the system would recognize the drive (E: on my computer), and sometimes not. Sometimes the eject button would work, and sometimes not.

I insert a disk when the computer recognizes the drive, and an electrical connect is made (I know this because the eject button and the drive light works again), and the light on the drive blinks about six times (about once per sec.), and then blinks very rapidly until I take the disk out.

There is no indication of there being a problem in the device manager. In fact, in "Properties" it states the device is working properly, when it is recognized, of course. I also attempted to update the driver, but it states that there is none better that what is already installed.

I also checked connections, and reseated the cables to the drive.

Being more digitally inclined, than mechanically or electrically, I hope someone can tell me if it looks like my CD-RW drive has bitten the dust, or if there might be another problem.
Hetz W on June 20, 2004
RE: Problems with Sony CD-RW CRX215E5

I have the exact same issue as being described above...was working fine then all of a sudden...only two blinks, no indication in the device manager section but no recognition from the menu that a cd is in the tray. Has anyone found the solution yet?
Tania Chase on June 20, 2004
RE: Problems with Sony CD-RW CRX215E5

I may be the bearer of bad news, Hetz... I am one to check all avenues before I give up on something, and I did have to assume that my Sony CD-RW CRX215E5 gave up the ghost. I bought an I/O Magic internal CD-RW, and it installed and runs beautifully on my XP system. It is rather inexpensive, and I had my doubts because of that when I hurriedly bought it.

Email me at yellorowz@gwi.net if you want to know where to get it.
eric ross on July 28, 2004
RE: Problems with Sony CD-RW CRX215E5

I am having the same problem that user Hetz W
was having in their message sent in on 06/20/2004. Has anyone had any luck?
euser on August 4, 2004
RE: Problems with Sony CD-RW CRX215E5

Same problem. Just up and quick on me. Let me know if anyone finds a solution
Nathan Forst on August 5, 2004
RE: Problems with Sony CD-RW CRX215E5

Same problem here as well. One day it just stopped working. I have tried EVERYTHING and the damned thing doesn't want to work! PLEASE if anybody finds a solution let me know!
Will on August 22, 2004
RE: Problems with Sony CD-RW CRX215E5

Same problem here as well. Solutions, please!!
BB on August 23, 2004
RE: Problems with Sony CD-RW CRX215E5

can anyone tell me the speeds this CRX215E5 reads,writes, etc...........thx BB
MCM on August 25, 2004
RE: Problems with Sony CD-RW CRX215E5

I also have problems with my Sony CRX215E5 CD-RW can anyone send me the original driver or help me out somehow? thanks
Tania on August 25, 2004
RE: Problems with Sony CD-RW CRX215E5

In response to: "can anyone tell me the speeds this CRX215E5 reads,writes, etc...........thx BB"

From: http://www.ahead.de/en/632012038142166.php?manu=SONY&lang=en

The read/write speed of the Sony CRX215E5 is listed as 52x24x52. For those who may not know, generally the three numbers in the speed rating for a CD writer correspond to the speed of writing CD-R discs, writing CD-RW discs, and reading CDs respectively.

(CD-R write speed) x (CD-RW write speed) x (CD reading speed)
Tania on August 25, 2004
Sony CRX215E5 Drivers

Replying to: "I also have problems with my Sony CRX215E5 CD-RW can anyone send me the original driver or help me out somehow? thanks"

I have the original driver files on a floppy, and I will send them to you if you email me at yellorowz@gwi.net.
Bruce on August 26, 2004
RE: Problems with Sony CD-RW CRX215E5

hi, i was having a problem with the Sony CRX215E5 CD-RW. When i first got it, it worked beautifully. But now it will take a good 20 min to burn a cd, and it is farelly new. i also figured out that i can only burn on CD-RW discs and when i try to use a regular CD-R discs, it doesnt work. it just keeps tryig to read it over and over, and won't even let me take the disc out. I have to shut down my comp and restart evrytime to take it out. it'll just freeze up. This never used to be the case. If someone can help or has any ideas as to what i should do, please leave a message or email me at kurt_cobain304@hotmail.com. I am in dire need. thanks.
Lisa Gibson on August 30, 2004
RE: Problems with Sony CD-RW CRX215E5

Same problem here, I opened up properties for the cd-rw and my DVD "both doing the same thing" I figured when my brother was deleting things that perhaps he deleted the driver's for both drives.

Well I'm off to www.downloads.com to get new driver's hope it works for me..
san on September 17, 2004
RE: Problems with Sony CD-RW CRX215E5

haha i have the exact same problem as bruce it only burns on cd-rws but i got it new so something is really messed up
Sam on September 17, 2004
RE: Problems with Sony CD-RW CRX215E5

Here try downloading this http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=367353&sw_lang=8&os=228&cc=br&lc=en&dlc=pt&softwareitem=pv-21415-2
it worked for me
sam on September 17, 2004
RE: Problems with Sony CD-RW CRX215E5

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=367353&sw_lang=8&os=228&cc=br&lc=en&dlc=pt&softwareitem=pv-21415-2

try that it worked for me
Lisa on September 17, 2004
RE: Problems with Sony CD-RW CRX215E5

My problem was, I have windows XP and both cd drives came with this pc.. Well they were conflicting with a program I had installed.

"Nero" I did the "compatable" fix that windows xp has and now nero refuises to work :P Oh well I can live without nero hehe
Laura on September 22, 2004
RE: Problems with Sony CD-RW CRX215E5

Exact same thing here. Same driver, same problem. Was working find yesterday, now won't do a damn thing. I've run a virus scan, a spyware scan, gone all the way through troubleshooting....nothing. Even tried running my Compaq PC Doctor, but I can't even run the TEST because it's not even acknowledging I've inserted a disc to test with.

When I pull up 'My Computer' and open the E drive (CD-ROM), it's just blank...like there's nothing there.

Only had this computer just a little over a yr. What a RIP-OFF!
Carlos on September 23, 2004
RE: Problems with Sony CD-RW CRX215E5

Same problem here to. I've had the computer like 13 months and it was working fine and just stopped one day. The lights flash rapidly w/a cd in but it isn' reading. I, like Laura, can't even rund the PC Doctor... I have to cancel the test because it keeps saying "please insert disk w/media files, music files...blah blah. Apparently these cd burners were made not made to last. I won't be buying another one from Sony. I even tried doing the download that you guys have mentioned.. I guess just for laughs cause it keeps kicking my disk out... This is a joke.
Shawn on October 6, 2004
RE: Problems with Sony CD-RW CRX215E5

Has anyone tried unistalling the drive and reinstalling it to see if it works again?
Carlos on October 7, 2004
RE: Problems with Sony CD-RW CRX215E5

I don't remember uninstalling/reinstalling a drive. Honestly, I don't know how to do that but I did try some of the things above. Like downloading the suggested stuff. I followed all the directions and it still doesn't work.
Shawn on October 8, 2004
RE: Problems with Sony CD-RW CRX215E5

Well if you want to just try and unistall the whole CD drive from the computer it is real easy in XP. All you have to do is go to system properties and click on the hardware tab. Then open the Divice manager and look under the DVD/CD ROM folder and right click on the CD ROM drive installed and click unistall. This will remove the Drive from your computer. In order to reinstall the drive just open up the add new hardware wizzard and let it search, it will find it again and reistall it for you.
Tania on October 10, 2004
For "Die-Hard" Sony CRX215E5 Drive Owners


If you do have to resign yourself to the fact the your Sony drive has died, go to: http://reviews-zdnet.com.com/I_O_Magic_I522452_internal_52X_CD_RW/4014-3207_16-20827169.html?tag=bc for a listing of stores where you can buy the I/O magic internal drive I mentioned above. I got mine at Staples; it is also listed there, and has the lowest price. You can also enter your zip code there to calculate shipping, taxes, etc. to give you your total cost.

I don't know if "do eBay", but I just did a quick search there for that I/O Magic Internal Drive, and there is one there with a starting bid of $1.00, with shipping of only $7.00!! There are no bids yet, and it ends in about 3 1/2 days. It is here: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=51053&item=5128478098&rd=1&ssPageName=WDVW. I wish I'd seen one on eBay when I bought mine!

A note on the I/O Magic: Mine is still working great. But, the Nero burning software that came packaged with my cd-rw did not work well. In fact, at one point, I was unable to burn anything, and I thought another burner drive had 'bitten the dust'. As a last ditch effort, I totally uninstalled Nero, and searched for a free CD burner program on the Net, and found the "CDBurnerXP Pro" CD/DVD burning software here: http://www.softpedia.com/public/cat/3/1/3-1-14.shtml . It works, and my I/O Magic is burning great! So, maybe you could try uninstalling whatever burning software you are using, and downloading this free one and giving it a try before giving up on your Sony drive.

Hope this helps, and have a great day!
MCM on October 12, 2004
RE: Problems with Sony CD-RW CRX215E5

Hey, i have decided to give up, i just threw my Sony CD-RW to the garbage, nothing worked. I tried everything (including unistalling the driver and physically unplugging the drive) and nothing worked. Sorry guys, the best solution is to get a new one. I also worte to the Sony guys, and you know what they told me? they told me that they couldn't help me, because the drive i needed help with (CRX215E5) is an OEM item and they cant help with those kinda drives and i was to contact the manufacturer (HP) and the manufacturer sent me the original drivers, and didnt work either. So, im sorry but this is it.
I'd like a make a public appreciation to Tania, since she helped me out and gave time of her for me. Thanks Tania.
Bye.
Josh on October 13, 2004
RE: Problems with Sony CD-RW CRX215E5

Yep I know fully what each of ya'll are going through I am having the same problem I have my own IT business I am a Programmer by profession with a well reknowned skill in web design... I was doing a job for a client and he just happened to ask if I knew anything about computer maintenence I just so happened to know a little and took a shot and noticed the same situation described above my client stated "It Just Up An Quit On Me!" I have tried everything so far and have had absolutely no success I was kind of depressed and embarassed about the situation at first cause theres never been a problem I couldn't correct but now after seeing many others with the same problem it puts me a little more at ease and I want everyone to know I am still working to find a solution to this and if anyone beats me to it please email me the solution to: Mixx42069@yahoo.com Thanks...
Carlos on October 13, 2004
RE: Problems with Sony CD-RW CRX215E5

No luck here either. I've decided to give up. Thanks for the info on uninstalling/reinstalling the drive but it didn't work for me. I'll be shopping for a new one. :-(
Cherie on October 17, 2004
RE: Problems with Sony CD-RW CRX215E5

I have the same problem... my cd-rw used to write cds in like two minutes but now it taks forever and its really annoying. Maybe its a problem with all the product... overall.
Ryan on October 19, 2004
RE: Problems with Sony CD-RW CRX215E5

I need to get the original drivers, too....anyone know where I can get them? I tried emailing Tania above but it bounced.
vincent on November 2, 2004
RE: Problems with Sony CD-RW CRX215E5

anyone can help me ??

if you decided to give up, don't threw your(CD-RW CRX215E5) to the garbage.. can i have a part of your CDRW CRX215E5 ? i very need this part to fix my sony CRX215E5....please...

image here: http://www.geocities.com/vincent409a/need.jpg


MY E-mail:
vincent409a@yahoo.com

Thanks...
KYLE on November 7, 2004
RE: Problems with Sony CD-RW CRX215E5

MY HP PAVILION A305 COMPUTER WITH A SONY CD-RW CRX215E5 DOES NOT WORK. THE DEVICE MANAGER REPORTED THAT EVERYTHING IS WORKING. Can anybody suggest a fix other than replacing the CD?
Zappa on November 24, 2004
RE: Problems with Sony CD-RW CRX215E5

HI there,
was reading all your statements about the drive. I am also pissed because I can not find a drive and XP home is not recognizing the drive. All I want is a driver, no firmware update, no srcewdrivers, no half-knowledge of Sony hotline persons ... I want a link to a source where they provide a driver / diver files for the SONY CRX215E5 CD-RW drive for Windows XP home!

Can anyone please help?
And Tanja: Thanks for answering my mail so quick! :-)
FZ
Andy on November 29, 2004
RE: Problems with Sony CD-RW CRX215E5

yah ive been having the same sort of problems:
*takes longer to recognize program discs
*autoplay function no longer works
*won't detect cdr/cdrw discs, or if it does, states that they are corrupt
*slowed recognition of audio cds
*wont allow the burning of files

if you guys have found a solution as of yet, please tell me, im not looking forward to purchasing a new drive

xxd00g4nxx@gmail.com
vijanant on May 17, 2006
RE: Problems with Sony CD-RW CRX215E5

a cd exploaded in my hard drive, i contact hp and was told i was to bleam
Chris on June 1, 2006
RE: Problems with Sony CD-RW CRX215E5

Yup same thing here just the same old crap from sony. My Dvd and Cd-rw just gave up on me after burning a disc. As for the disc exploding thing. Ive blown up well over a dozen in this drive. Its just a POS! Thanks sony for the non avaliabilty of support. I'll just take my Buisness else where.
Jorden McCallister on June 21, 2006
Problems with Sony CD-RW CRX215E5

I just don't get it. I have a Compaq Presario (Which I'm not proud of) and It came with the Sony CD-RW CRX215E5 and it worked for about three years, then It just gave out.
I don't know what to do. I want to get the drivers. I don't have them. I can't get any. Find I should say, and It is really ticking me off. I think I'm going to call Microshit support and see if they can give me some enlightment (Doubt it) and if they can't (Most Likely) I will call HP or sony. I don't know what to do. If someone can help me, That would be great.

Jorden McCallister
Jorden@CrazyPlanePilot.com
Erin on June 26, 2006
RE: Problems with Sony CD-RW CRX215E5

I guess I'm having the same problems as the rest of you...My sony whatever whatever has stopped working also...It plays cd's and will rip cd's..But, it wont burn cd's...When I put the blank cd in it freezes up EVERY program that I have tried to burn with...When I eject the disc it unfreezes. The computer is about 3 years old...I really dont want to put money into fixing it because it may end up being more than the puter is worth..But, I definately love my puter and don't want to buy another..Not sure what to do!
Katie on July 11, 2006
I tried the link

I tried the link that a couple of other people put up and said had worked for them but when i tried it, my drive did the same normal high pitched its not working noise. Any other suggestions?
Jeff Sim on July 29, 2006
RE: Problems with Sony CD-RW CRX215E5

My Sony CD-RW CRX215E5 Stopped working as some others did, Device manager showed it working properly trouble shooter was no help, but it just wouldn't read a disc, of any sort, in my attempt to fix found this forum which honestly was no help, rather then seeing I wasn't alone and the problem has exsisted for 3 years, well mine was an Easy fix, Went to device manager and uninstalled the CD-ROM altogether, restarted and let it reinstall and problem was fixed
Jorden McCallister on August 4, 2006
RE: Problems with Sony CD-RW CRX215E5

Obviously everyone here has problems with the cd drive. I wrote
in this forum on 6/21/2006 and didn't get an answer. Now, I
have one solution for everyone here; DON'T USE COMPUTERS
THAT HAVE WINDOWS ON THEM. I've noticed that all hp
divisions have the Sony CRAPX215E5 on them if it was made in
the past year and back since 2000. I use Mac OS X 10.4.7 Tiger.
Mac makes their own cd drives, computers, harddrives, ect.
Microsoft is just an operating system. Operating system as in
you have to operate on it every three days. Mac is everything.
They make their own computers with every component by apple.
There for Apple is better then Windows and microsoft plain and
simple. Just buy a brand new Hitachi Dvd-rw drive for 50$.
That's what I did.
malcolm doble on August 4, 2006
RE: Problems with Sony CD-RW CRX215E5

Methinks Mac computers stutter....

you gotta get a PC. they only send messages once


My tale of woe is that my Sony crx215e5 will burn and play cds with WMP (windows media player) and Real Audio's player but Music match Jukebox ver 10 (which I prefer 'cause I like to rip to MP3 320) will not see anything in the drive no matter what I do.

So we may have a XP visibility problem instead of a pure Sony crapout problem.

What are you guys using to play (that doesn't)
WMP? Real audio? other?

PS my problems started after recovering a xp home sys that crashed and burned - I installed xp pro and things just aren't quite the same...
Jim van Damme on August 9, 2006
RE: Problems with Sony CD-RW CRX215E5

OK, here's whatcha do. Since finding this solution from Micro$oft I have performed the "operation" numerous times, and the CD access magically comes back. (I don't know what program is screwing up the registry but I think it's the HP scanner.) Well, anyway, you "simply" have to edit the registry and after that it works fine. If you've never done that before, print out these instructions and follow them EXACTLY.

Skip the blah-blah and start at RESOLUTION. Go to the Start button, go to "Run" (you've probably never done that before, right??) and type "regedit". The Registry Editor program will start, and you can continue with the instructions. FIRST, export a backup copy of the registry files (it's big). Then you search for the 2 "keys" that are messing you up, and delete those 2 lines. Close, and your CD is back!!! But...don't fool with ANYthing else in your registry!!!!

jim


CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
View products that this article applies to.
Article ID : 314060
Last Review : August 3, 2005
Revision : 1.6
This article was previously published under Q314060
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows registry

For a Microsoft Windows 2000 version of this article, see 270008 (http://support.microsoft.com/kb/270008/).
SYMPTOMS
After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior:
In My Computer, there is no access to your CD-ROMs.
In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Device Manager displays the following error message:
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
You may also receive an error Code 39 message that indicates that the driver is corrupted.

Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:
Your registry might be corrupted. (Code 19)
You may also receive the following error message:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this behavior, follow these steps:
1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.
STATUS
This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Jorden McCallister on August 12, 2006
RE: Problems with Sony CD-RW CRX215E5

Hey, sorry, but I already destroyed the casing to the cd drive.
probably the chips too. But thanks. A little too late though.
malcolm doble on August 23, 2006
RE: Problems with Sony CD-RW CRX215E5

I see in your post the following resolution:

2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

the upperfilter value appears to be identical to the lowerfilter value....

I only have {4D36E965-E325-11CE-BFC1-08002BE10318}
Is it the upper or lower and where is the other?

Thanks,

Malcolm
duble08 on October 5, 2006
RE: Problems with Sony CD-RW CRX215E5

i've run across a lot of cd-roms that have this problem (me being a computer repair tech and all), and the problem is actually very simple to fix - all you need is a philips screw driver. the problem isn't with the drivers - as you said, device manager shows it working properly, the drive opens and closes, it just doesn't read. This is why - the laser that scans the disk is stuck. cd drives generally blow around quite a bit of dust, and over time, the rails that the laser slides on gets dirty, and the laser isn't able to hit it's "starting position" so to speak. To fix this, you need to take the cd-rom drive out of your computer, disconnect any cables going to it, and with a phillips screw driver, remove the outer casing on the cd-rom. you will see the laser right away - what ever you do, DO NOT TOUCH THE LASER!! the laser will be setting on a circuit board, which sits on 2 metal rails (with this type of drive anyways). all you have to do, is push the laser back to its starting position. the lasers starting position is going to be closest to the center of the disk - cd's are read going from the inside to the outside. i ussually like to clean the rails it slides on as well, while i'm in the drive. this can be done by lightly brushing the rails with a paper towl, or something of the sort. after you push the laser into it's starting position again and clean the rails, simply put the drive back together, plug it back into your computer, and boot up. the drive should work fine now!
G on October 30, 2006
RE: Problems with Sony CD-RW CRX215E5

Thanks JIM!!!!
Fixing registry worked like charm!!
you saved my time and money!!

people this problem is not cuz by sony drive...
from the EASY CD software.
so don't threw away your drive ;p
k.haroonian on April 9, 2007
RE: Problems with Sony CD-RW CRX215E5

i am having problem with my cd-rw crx215e5.
which i never had problem before.
i would like to have it fixed and back to work if its possible.any help suggestion is appreciated.
D. C. on April 30, 2007
RE: Problems with Sony CD-RW CRX215E5

I see I'm not alone...Tried the changes to the registry (removing 2 files) and no fix. Tried uninstall/install hardware and no fix. Tried downloading latest driver from GEAR (since the problem occurred when copying CD into iTunes, which used GEAR software) and no fix. I'll try to clean it, but any other suggestions I'll take.
Thanks.
JV on November 8, 2007
RE: Problems with Sony CD-RW CRX215E5

I have recently installed Vista Home Premium. For some reason it does not recognize the Sony CRE215E5, In device manager it shows up with the yellow alert mark on it. When I hook up an older harddrive with XP OS on it, it will recognise the Sony and it works the way it should. Why does Vista not recognize the Sony drive >>> Any ideas as to how to correct this??
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