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My Samsung CDRW Missing In XP

Questions & Answers > Windows
Bob on January 20, 2003
My Samsung CDRW Missing In XP

My D: Drive is missing and when I looked at whats happening it said...

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

How can I fix this?

I tried uninstalling and reinstalling... it didn't work...
Eric Georgieff on January 20, 2003
RE: My Samsung CDRW Missing In XP

Bob,

A similar question has already been discussed on the forum. The relevant thread is: CD-RW Has disappeared from XP.
Please consult it for further information and to see if it applies to your particular situation.

Eric Georgieff.
ebrahim on July 29, 2004
RE: My Samsung CDRW Missing In XP

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
johnnie on August 19, 2004
RE: My Samsung CDRW Missing In XP

I have a brand new dell deminsion4600i. I lost all control of my cdrw\dvd drivers I cannot load any disk at all, could someone please e-mail me back with any suggestions I would greatly appreciate. also the sites that I visited did not post any downloads for these device drivers, please send any additonal info on any sites that have these downloads .
Thank you.
vkyoga on August 21, 2004
RE: My Samsung CDRW Missing In XP

same prob to me .
lee on August 28, 2004
RE: My cd/dvd Missing In XP

i have tried to uninstall and reinstall and i keep getting code 39 can any body help?
Snoop Dogg on October 18, 2004
RE: My Samsung CDRW Missing In XP

Same Prb..

HELP!!
Israr Ahmed on November 4, 2004
RE: My Samsung CDRW Missing In XP

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 28)

How can I fix this?

I tried uninstalling and reinstalling... it didn't work...
Girish Paul on January 22, 2005
RE: My Samsung CDRW Missing In XP

Hope this helps !!

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip
Alberto Alfredo on February 28, 2005
RE: My Samsung CDRW Missing In XP

I cannot burn data or music to cd. Error appear after collect all data. The symptoms is that all is ok. I can't read, after all, data or music from that cd.
blinkdt on March 3, 2005
RE: My Samsung CDRW Missing In XP

@Alberto Alfredo

Thanks, your link to the Microsoft registry fix did the trick. I was contemplating a complete reinstall, really glad I found your post. FYI, the problem was caused by ROXIO's SOFTWARE. Just one more reason why dumping that pig of a program in favor of Nero was a smart move.
Scott on March 12, 2005
RE: My Samsung CDRW Missing In XP

I have a similar problem, but when it mentions the Roxio software problem I ended up deleting the two drivers. I haven't been able to restore to the last known good boot record nor have I been able to get the cd-rom to work in order to reload XP. Does anyone know how I can fix this problem?

Thanks
Scott
George Simpson on April 12, 2005
RE: My Samsung CDRW Missing In XP

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) This is the message I received when I whent to hardware profiles it shows the drives but with ! mark
Jigar on April 14, 2005
RE: My Samsung CDRW Missing In XP

I Had the exact same problem.
Just follow the below link.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
Al Hardy on May 19, 2005
RE: My Samsung CDRW Missing In XP

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318} - "Upperfilters" and "Lowerfilters".
Remove these 2 keys and your back in business
Willard on May 25, 2005
RE: My Samsung CDRW Missing In XP

I wanted to also applaud this solution. My cd/dvd drive disappeared on my notebook. While I had been using its ability to write disk, I came back, drive gone. The Dealer said, looks like some time in the shop for that computer. They couldn't find the driver correctly. Suspicious, I looked around.

Carefully deleting the upper and lower values for the limits, rebooting, and the CD/DVD drive reappeared; plop in a disk, and the thing played music to my ears.

My only two bits is this. If you attempt this solution, you will find that, surprisingly, there really are lots of devices associated with 4D36E965-E325 -11CE-BFC1-08002BE10318. You are only interested in the CD/DVD device. Secondly, I right clicked on the upper/lower 'limits' to eliminate simply the 'value' associated with these keys (highlight the values, delete them, and simply move on). That is, I didn't delete the keys themselves, but their 'values.' There is nothing to 'save.' Just close things up, and reboot. Thanks
Gary on June 2, 2005
RE: My Samsung CDRW Missing In XP

Hi...what if this folder.....

{4D36E965-E325 -11CE-BFC1-08002BE10318}


does not have these files in it

"Upperfilters" and "Lowerfilters".

and it still does not work, I also tried

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

but it made no difference either....can any one help
alberttexas on June 2, 2005
RE: My Samsung CDRW Missing In XP

Well, could be several things....make sure CD/dvd has power/check connection/try another CD drive, if it doesn't work then you can determine whether its harware or software...let me know
Jon8RFC on June 24, 2005
RE: My Samsung CDRW Missing In XP

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318} - "Upperfilters" and "Lowerfilters"

YES!! Thank you!

This worked great, what I did was double click and hit backspace to clear it, then clicked OK for both. All you need to do now is go back into device manager and disable the drive, then enable it and BAM, there it is!
naini on July 21, 2005
RE: My Samsung CDRW Missing In XP

done same thing you mentioned above and the cd drive came back..........thanks
Greg on July 30, 2005
RE: My Samsung CDRW Missing In XP

I had a similiar problem as well. No DVD burner was detected. Tried deleting the registry keys and that worked - sort of. Both of my drives show up now (DVD Burner and DVD-Rom) except in My Computer they show up as plain CD Drives. Device manager shows correctly what they are (DVD Burner and DVD Rom).
I am stumped. Any ideas?
David on July 30, 2005
RE: My Samsung CDRW Missing In XP

i cant delete {4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.

that file... help me...
modabi on August 27, 2005
RE: My Samsung CDRW Missing In XP

If you have an Intel chipset then the problem could be due to the Intel application accelerator program, I installed this and at a later date uninstalled it and my cd drive disappeared,
after trying all the tips mentioned here I eventually re-installed the Intel program and the cd drive reappeared after reboot -
http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=663

modabi
boycot on September 12, 2005
RE:driver corrupted code 39

hehehe same problem i need help too
firatul on September 19, 2005
RE: missing CDRW SAMSUNG RW COMBO

I missing my CDRW SAMSUNG RW COMBO driver. Where can i get a new driver......
elias pacheco on October 3, 2005
RE: driver not working property

driver corrupted or missing code39
Michael Owens on October 17, 2005
RE: My Samsung CDRW Missing In XP

Someone please help me solve this problem! I have a DELL DIMENSION 2400 computer.I received a message for my SAMSUNG CD-R/RW SW-252S CD-ROM drive stating that windows cannot load the device driver for this hardware. The driver may be corrupted or missing. [Code 39]
miyaki on November 7, 2005
RE: My Samsung CDRW Missing In XP

My Samsung SM-352BRNS is missing. The problem says that "This device cannot start. (CODE 10)".
LaNicoya on November 20, 2005
RE: My Samsung CDRW Missing In XP

I understand each and every thing to do.. only problem is my computer is really fucked up and when i click on RUN and enter REGEDIT i get this message: "C:\WINDOWS\System32\REGEDIT.com
C:\windowssystem32\AUTOEXEC.NT. The system file is not suitable for running MD-DOS and microsoft Windows application. Choose 'Close' to terminate the application."

I choose ignore, but it just closes either way, any help?
Abhijeet on November 23, 2005
My LG HL-DT-ST GCE 8527B Missing In XP

Same Probs with me...any one can give me a website for my drivers?
ERICK on November 26, 2005
RE: My Samsung SW232CDRW Missing In XP

I NEED HELP MY CD-ROM & BURNER ERASED FROM PC I CANT GET IT BACK I NEED EXPERTS HELP!!!!
Lianne on February 5, 2006
RE: My Samsung CDRW Missing In XP

Thank you so much! the solution to delete the registry keys worked! thanks so much! i thought i was losing my mind :)

Message:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318} - "Upperfilters" and "Lowerfilters".
Remove these 2 keys and your back in business
VJ on February 20, 2006
RE: My Samsung CDRW Missing In XP

I am worked on this issue almost 20 hours.

read everything deleting "Upperfilters" and "Lowerfilters" is getting drives back but none of my DVD softwares (Nero, 1 Click DVD copy and DVDclone) are working.

I think this key associates those software programs to drives.

Any help and information is appreciated.

Thanks,
VJ
Judy on March 4, 2006
RE: My Samsung CDRW Missing In XP

I lost mine to , couldn't go back anywhere in time, did the resolution for code 39 had the same thing happen.still no cdrw/dvd, untill I read Lianne's posting on 2/05/06,I deleted all the upper and lowerfilter... values in that key registry I had 3 in mine and that worked.This time I just didn't do a restart I did a complete shutdown. Thanks Lianne, I have my Drive back.
ranu on March 22, 2006
RE: My Samsung CDRW Missing In XP

My E: Drive is missing and when I looked at whats happening it said...

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

How can I fix this?
yannick on May 1, 2006
RE: My Samsung CDRW Missing In XP

i got the same probleme with my dell dimension 3000 please help!!!
yannick on May 1, 2006
RE: My Samsung CDRW Missing In XP

code 39 and its not working!
yannick on May 1, 2006
RE: My Samsung CDRW Missing In XP

what can i do , i dont see my cd-r drive like the dvd-rw is disapear too. what can i do!it says code 37 ,it can load coze of the code 37 ??? what can i do to repair please som help!!
victor on May 30, 2006
RE: My Samsung CDRW Missing In XP

i dont know what to do, my cd-r and dvd dont show up when i open my computer, i did the regisrty thing, i only have lowefilters and deleted that, but still missing. what do i do
geef on June 25, 2006
RE: My Samsung CDRW Missing In XP

Removing the upper and lowerfilters as outlined above worked like a charm for my missing CD and DVD drives. It was strange how it affected my usb connected external DVD drive too, and a search on google for code 39 brought me to this site (search on the msft help site turned up nothing).
Culprit was removal of slysoft program-
deependra on July 5, 2006
RE: My Samsung CDRW Missing In XP

I uninstall driver but it still not showing icon of cdwriter in mycomputer pls give me sollution or what do i do.
karan on July 26, 2006
RE: My Samsung CDRW Missing In XP

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
tyler on August 23, 2006
RE: My Samsung CDRW Missing In XP

deleting the upper and lower filters helped along with deleting programs associated with the drive
Awujoola Abbey on October 22, 2006
RE: My Samsung CDRW Missing In XP

Message:
I had a similiar problem as well. No DVD burner was detected. Tried unistalling the driver and restarted the system, same thing still happened. Both of my drives show up now (CDRom Burner and DVD-Rom) except in My Computer they show up as plain CDRom Drives. Device manager shows correctly what they are (CDRom Burner and DVD Rom).
I am stumped. Any ideas
koiki lekan on November 21, 2006
My cd drive does not happear

I can't find upper or lower filters in the registry.what can i do
on December 10, 2006
RE: My Samsung CDRW Missing In XP

Hey guys I could really use some help. I'm having the same issue, but differently when viewing the registry key as mentioned repeatedly above there is no UpperFilters or LowerFilters listed? I tried creating the registry strings rebooting, no help, then deleting the strings rebooting, still no help. Both cd drives, i'm getting code 39 in device manager and im getting other codes on other hardware also. Microsofts symptoms do not help in relation to the error codes im getting I believe it does have something to do with the registry. I would appreciate any help/advice.
mike on January 10, 2007
RE: My Samsung CDRW Missing In XP

try this, it worked for me;

Start Registry Editor (Start, Run and type in regedit then click)

Find "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist)
value under the following key in the registry, and delete it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Quit Registry Editor.
selamba.net on February 3, 2007
RE: My Samsung CDRW Missing In XP

yahoooooooooooooooooo done already... iused step

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325 -11CE-BFC1-08002BE10318} - "Upperfilters" and "Lowerfilters".


thank to you all...................................................................
paul on February 6, 2007
RE: My Samsung CDRW Missing In XP

I was getting a error code 39 when I installed my LG GSA-H42L Super Multi DVD Rewriter. Did the upper and lower filter thing in the Registry as documented above and it worked like a charm!!

THANKS!!!!
nick on February 11, 2007
RE: My Samsung CDRW Missing In XP

just delete the upper and lower filters and you'll have your drive back. CD Creator bites.
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